Microsoft has added new features aimed at frontline workers that use its Teams workstream collaboration app, including a new “walkie talkie” feature. With 200 million monthly active users on Office 365, Microsoft has been expanding its focus onworkers in the hospitality, manufacturing and retail industries. Many such employees have been underserved by IT in the past, the company argued, even though theyre the first point of contact with customers or products. Microsoft and others such as...

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