Microsoft and Genesys, a global provider of contact center software, recently announced a partnership to enable enterprises to run Genesys omnichannel customer experience solution, Genesys Engage, on Microsoft Azure. According to the two companies, this combination will provide a secure cloud environment to help companies more easily leverage AI to address customer needs on any channel. Headquartered in Daly City, California, Genesys has more than 5,000 employees in nearly 60 offices worldwide....

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