The bot asks questions like the location of the patient, their age and symptoms, their gender, and whether they have had recent contact with someone who has been confirmed to be sick. Then it suggests a course of action, whether it is to stay at home in isolation or to seek emergency care. The idea is to triage patients more efficiently into those who need immediate care and those who can safely stay at home and wait for the illness to run its course. “Most people have mild illness and are able...

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