When the global pandemic hit and everyone turned to video calls for work, school and happy hour, Jeremy Bailenson thought he was prepared. Video conferencing had been around for years, after all, and the Stanford University professor had spent two decades studying and writing about digital communication and behavior. But video calls had always been more of an option than the rule, and Bailenson – along with the rest of the world – quickly found himself shocked by the impact of a complete shift...

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