Last week, Office 365 and a host of other Microsoft services went down because of a DNS foul up . Just yesterday, it was Google Docs going down for the count . And, in both cases, there were many cries of outrage from users. I know there nothing new about Software as a Service SaaS failures. They happen all the time. I just wrote about this very subject last month . But the latest failures hit home. Maybe it because grandson William is currently going to school remotely. Everything he learns...

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