REDMOND, Wash. — Jan. 12, 2022 — On Wednesday, Microsoft Corp. released a Work Trend Index Special Report , “Technology Can Help Unlock a New Future for Frontline Workers,” and announced new features in Microsoft Teams and Microsoft Viva designed to serve millions of frontline workers. The 2 billion frontline workers worldwide represent 80% of the global workforce , with 88% of organizations employing people in frontline roles. Increasingly, companies are investing in digital tools for...

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