Microsoft launched its Kaizala group messaging service in 2018. In subsequent months, officials positioned the service as being specifically for frontline workers. Since then, Ive heard from a number of customers who were confused about the differences between Kaizala and Teams. It looks like Microsoft has heard and is now heeding similar feedback. On August 26, Microsoft officials told partners that they are planning to retire Kaizala as of August 31, 2023 . After that date, support for and...

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