Microsoft has been adding artificial intelligence to nearly all its products, from Bing search to PowerPoint . Now it's testing AI for customer support on its  Xbox . We are testing an Xbox Support Virtual Agent, an internal prototype of an animated character that can query Xbox Support topics with voice or text, Haiyan Zhang, general manager of Gaming AI at Xbox, told CNET in an emailed statement.  The animated character would take information from existing Xbox Support pages

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