This time three years ago, most people had never heard of generative AI. Today, the technology is a cultural behemoth, and businesses across virtually every industry are facing huge pressure to embrace it. Also: OpenAI's Altman calls AI sector 'bubbly', but says we shouldn't worry here's why At least at first glance, customer service would seem to be a field that's particularly ripe for AI powered automation. Chatbots specialize in fielding simple queries, while...
